At DigitalBundles, we design every product with care and quality in mind. Because our store sells digital products that are delivered instantly upon purchase, our refund policy differs from that of physical goods stores. Please read this policy carefully before making a purchase.
1. Nature of Digital Products
All products sold on DigitalBundles (templates, design bundles, printables, educational resources, and other digital assets) are delivered electronically. Once a file is downloaded, it cannot be “returned” the way a physical product can. For this reason, all sales are generally final, except in the specific circumstances outlined below.
2. When Refunds Are Available
We want every customer to be able to use what they buy. We will issue a full or partial refund, or offer a replacement/exchange at our discretion, in the following cases:
- Duplicate Purchase: You were accidentally charged more than once for the same product.
- Non-Delivery: You completed payment but did not receive access to your files, and our team is unable to resolve delivery within a reasonable time.
- Corrupted or Defective Files: The files you received are damaged, incomplete, or do not open/function as described, and we are unable to fix or replace them.
- Significant Misrepresentation: The product delivered is materially different from what was described in the listing (e.g., wrong file type, missing core content advertised in the listing).
3. When Refunds Are Not Available
Because our products are delivered instantly and can be previewed via listing images and descriptions before purchase, we do not offer refunds for:
- Change of mind after purchase or download
- Lack of technical skill or software needed to use the files (e.g., no access to Canva, Photoshop, or similar programs)
- Failure to read the product description, file formats, or compatibility requirements before buying
- Requests made after the file has been substantially used or repurposed
- Dissatisfaction with design style or personal preference, where the product matches its listing description and preview images
4. How to Request a Refund
If you believe your situation qualifies under Section 2, please contact us within 7 days of your purchase date. To help us resolve your request quickly, include:
- Your order number or proof of purchase
- The email address used at checkout
- A clear description of the issue
- Screenshots or screen recordings showing the problem, where applicable
Please visit our Contact page to get in touch with our support team.
5. Review Process
All refund requests are reviewed individually by our team. We aim to respond within 2–5 business days of receiving your request. We may ask follow-up questions or request additional information (such as screenshots) to verify the issue before approving a refund, replacement, or exchange.
6. Refund Method
Approved refunds will be issued to the original payment method used at checkout (e.g., PayPal). Processing times may vary depending on your payment provider and are generally reflected within 5–10 business days after approval.
7. Chargebacks
We ask that customers contact us directly before filing a chargeback or payment dispute with their bank or payment provider. Most issues can be resolved quickly through direct communication. Unwarranted chargebacks on products that were successfully delivered as described may result in the loss of access to future purchases from our store.
8. Changes to This Policy
DigitalBundles may update this Refund Policy from time to time to reflect changes in our products, processes, or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our store after changes take effect constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Refund Policy, please visit our Contact page to get in touch with our team. We’re happy to help.